Senior Product Manager - Chat

Jakarta, Indonesia | Product | Full-time | Partially remote


Title: Senior Product Manager - Chat
Location: Jakarta/Remote


About Us

Lummo (formerly Bukukas) is a SaaS startup seeking to empower entrepreneurs and brands in SEA to accelerate their growth and serve their customers by giving them the best technology and partner solutions.

Lummo offers localized solutions made for SEA, thereby shining the spotlight on entrepreneurs and brands, enabling them to discover all possibilities to grow their business.

Lummo was founded as BukuKas in 2019 by serial entrepreneurs Krishnan Menon and Lorenzo Peracchione.

Our Products

The journey started with BukuKas, an app to digitize the physical record-keeping books by enabling micro and small enterprises to record their sales, expenses, and cash transactions at ease using their smartphone.

Lummo's flagship product, LummoSHOP (formerly Tokko), helps growth-oriented entrepreneurs and brands unlock their full potential by helping them build a strong relationship with their consumers by selling to them directly (D2C), maximize operational efficiency across multiple channels & build their own brand online.


Backed by top venture capital firms including Sequoia Capital, Tiger Global, CapitalG among others, and founders like Patrick Walujo, Sandeep Tandon, Nipun Mehra, Gokul Rajaram, and Amrish Rao, we are ready to pave inroads to additional financial services for SMEs in the future. 

We just received C series funding in January 2022, read more about us here.


Your role as a Product Manager

We are looking for a Product Manager who has the creativity to look at problems in new ways, the discipline to make decisions based on data, and the boldness to experiment with innovative ideas

What will you work on?

  • Develop the product strategy and roadmap for a chat commerce product
  • Mentor and lead the product team, while assigning clear areas of responsibility for each team member
  • Own the key overall business metrics for the product carve out specific objectives for your team
  • Drive roadmap, implementation in collaboration with engineering and UX/UI peers, making trade-offs, anticipating staffing needs, and risks, and ensuring frequent and clear communication
  • Constantly explore areas for implementation of product best practices across the org
  • Own key product pieces end to end including writing product specs, driving cross-functional execution, and sharing insights and results throughout the company
  • Build effective machinery for gathering product insights from customer interviews, competitive benchmarking, and data analysis
  • Use outcome estimation to prioritize the Product Backlog and maximize the value delivered to users and the business
  • Help define processes and implement Agile best practices to continuously improve sprint Planning and Sprint Management

What does it take?

  • 4+ years of experience in the product management space, with a solid/proven experience in Chat/Messenger platforms
  • Has a proven track record of owning the end-to-end product development lifecycle, including ideation, development, testing, and launch
  • Has experience designing, running, analyzing, and interpreting experiments (A/B tests, multivariate tests)
  • Has strong customer empathy for Indonesia's SME markets and experience translating customer needs/feedback into actionable 
  • Can communicate effectively, influence without authority, and align a cross-functional team towards a common goal
  • Is detail-oriented with superior organization skills and the ability to effectively manage multiple priorities, projects, and deadlines

Nice to haves:

  • Experience in UX design
  • Experience in software development
  • Experience using tools such as CleverTap/Optimizely, Mixpanel/Amplitude, Tableau
  • Ability to analyze data using SQL, Python, and/or other programming languages

What do we offer?

  • A multicultural and diverse team of colleagues from all over the globe
  • Mission-driven and fast-paced, entrepreneurial environment
  • Competitive salary and other benefits
  • A collaborative and flat company culture

What’s in it for you?

Do you truly want to make a difference and revolutionize the lives of millions of business owners? Do you thrive in an environment where moving at light speed and embracing new challenges every day is essential? If so, Lummo is the perfect place for you!